Arrival & Departure Time Policy

The published arrival time on the arrival day for Oceans Edge Resort is 1400hrs local time. This is the earliest time a guest must be allowed to occupy her/his room if she/he holds a valid reservations for that arrival day. If the guest requests to occupy the room earlier than 1400hrs (early check-in), it is up to the hotel to grant this free or at a charge (50% or full room rate).

The departure time policy is 1200hrs (noon) local time on the departure day. This means the guest may keep the room occupied until that time without an extra charge. If the guest requests to occupy the room longer than 1200hrs (late check-out), it is up to the hotel to grant this free or at a charge (50% or full room rate).

Booking Modification

Any modification such as change of guest names is allowed anytime before the check in date except for modification of check in date are not allowed below 7 days of the actual check in date of the guest and considered to be 100% charge. In this event you may call up the reservations office for further assistance.

Cancellation Policy

As approved Oceans Edge Resort Standard Cancellation policy is at least 7 days before the arrival date, therefore the Resort may allow the room reservation to be cancelled without any fees or penalties this will only apply on the regular deals means that rates which has discounts or promotions are NON-REFUNDABLE.. If the reservation is cancelled for below 7 days before the arrival date the hotel is fully authorized to charge 100% or full total amount, In case to case basis the hotel may allow cancellation without any fees or penalties in the event of force majeure or sudden misfortunes of the guest however the guest should present a proof such as cancellation of flight from the airlines due to a bad weather or medical certificate.

No Show Policy

The Resort is entitled to charge 100% total bill of the rooms for No-Show at least 24 hours on the supposedly arrival date.

Extra Person Fee

All Villas are only capable to hold a maximum of 3 adults. It is a must to set up an extra-bed for the 3rd adult for guest convenience a fee of 2,440Php will apply for the 3rd adult which includes extra bed and breakfast.

Child Policy

Children below 9 years are complimentary on the Villa as long as sharing with adults, if extra-bed is requested a fee of 2,440Php will apply including extra-bed and Breakfast.

Children ages 10 years and up will be considered as an adult and will be charge an extra-bed fee of 2,440Php including breakfast.

Authentication

The Resort is reserve the rights to refuse or cancel a booking that are deemed fraudulent.

Pet Policy

The resort strictly adheres to the NO PETS policy for the reason of health and safety of our guests.

Privacy Policy

Oceans Edge Resorts take the security and confidentiality of the personal information you provided very seriously. Rest assured that the personal information you have given will be treated with the utmost respect and in accordance with our policies in information security and that it will only be used in order to better serve and anticipate our guest’s needs.

Atlantis Systems Technologies Filipinas Corporation's ("Atlantis") is concerned about the data subject right to privacy. Therefore, we pledges to be responsible when gathering your personal information and to protect your privacy in every possible way. 
Although this Privacy Policy is not a contract and does not create any legal rights, it serves as an expression of Atlantis commitment to protecting private personal information.

Atlantis reserves the right to change, amend and/or vary this Privacy Policy at any time and will notify users of the same by updating the policy on Atlantis website @ atlantis.asia (“Website”) and by including a "NEWLY UPDATED" label with the "PRIVACY POLICY" link on the websites governed by this policy for a period of 30 days. This Privacy Policy describes the information that Atlantis collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security. This Privacy Policy is applicable to all users of our Website including Travel Reservations, Marketing Research, Investor Relations, Customer Relations/Service and Customer Support. 

Information collection
We collect and maintain information that you enter on our Website or give us in any other way (collectively, "Personal Information"). 
You can choose not to provide certain information, but you may not be able to enjoy all the features of our Website and services provided by Atlantis. 
Personal Information we learn from you helps us to personalise and continually improve your online experience. 
Here are the types of Personal Information that we collect:
Personally identifiable information e.g. Name, gender, date of birth, nationality, country of residence;
Contact information e.g. address, email address and phone numbers;
Technical information e.g. IP address.

When you interact with applications created by Atlantis, we may collect information about your location and mobile device. 
The information may be used to provide you with location-based services such as search results and marketing content. 
You may decline to share your Personal Information with us, or disable location services on your mobile device at any time.

Use of information collected
Generally, we use your Personal Information for administrative purposes e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. 

In the event there is a transaction problem/issue, we will notify you via email based on the Personal Information which you provided to us through our booking engine.
In addition to this, your Personal Information will be used for the purposes of sales, marketing or cross-marketing of products and services, investigation of claims and inquiries, check-in, refund, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.

If our hotel partner is subscribed to our Loyalty Program and you elected to be a member, you will also be a participant in the Atlantis Loyalty Programme 
In such cases, your Personal Information will also be used to administer your membership and offer you the perks which you are eligible under this programme.

Sharing of Information Collected
We may process and disclose your personal information within hotel partner, our subsidiaries and affiliates and/or third parties, such as credit card verification providers, data analytics, marketing agency, immigration authorities, safety and security personnel, parties which have business or contractual dealings with Atlantis and its subsidiaries or affiliates, and other third party who is able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party.

Your personal information may also be disclosed or transferred to any of Atlantis actual and potential assignee, transferee or acquirer (within or outside the Philippines) (including our affiliates and subsidiaries) or our business, assets or group companies, or in connection with any corporate restructuring or exercise including our restructuring to transfer the business, assets and/or liabilities.

Furthermore, Atlantis will jointly use personal information as well as cookies for the purposes as described in “Use of information collected” and “Cookies” respectively.

Whenever required by law, we will disclose your personal information to government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly.

As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realise this business aim, we will from time to time appoint, authorise or contract with strategic business partners. Your Personal Information may be disclosed to these business partners, authorised or contracted third parties, service providers or advertisers to make available promotions, offers, products or services, which may or may not belong to us but relate to the products or services you have elected to obtain from us.

However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services which are relevant to your transaction with us, or that you have selected or marked as interested in your member profile, will be shared with the respective business partners, service providers or third parties.

In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.

Atlantis does not sell or rent any of your Personal Information on our Website to any other parties. Atlantis may share anonymous and/or aggregated information about all our users with third parties.

Cookies
A "cookie" is an identifier which we transfer to the hard drive of your desktop computer or laptop, or the memory card of your mobile devices through the web browser you used when you visit our hotel partners' website. It allows our system to recognize you when you visit our hotel partners' website again and improve our service to you. The information is used to track visitor use of the website and the IBE, and to compile statistical reports on website activity.

For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org.

Data Storage
The headquarters of Atlantis is located in Philippines. However, we may transfer and store your Personal Information on our servers located overseas. Such transfers are necessary pursuant to our contract with data subject and/or our contract(s) with the relevant third parties.
Atlantis will secure the storage in compliance with the minimum security measures prescribed under the Philippine Data Privacy Act of 2012, its regulation and standards.

Data subject consent
Atlantis or any third party service providers engaged by us will obtain your consent to collect and use your personal information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. 
Where required by law, Atlantis will adopt an ‘opt-in' policy to obtain your express written consent when collecting your Personal Information. You may be asked, for example, to sign a form or tick a box.

Generally, in using the Website, your consent to the collection and use of your Personal Information by Atlantis in the ways described above (which may change from time to time) unless and until you inform us to the contrary. You may submit a request to withdraw your consent at any time by contacting Atlantis. If you have provided us your personal Information of third party individuals in your travel party, you are required to obtain the individual's prior consent and you represent and warrant that you had or have your consent or are otherwise entitled to provide your personal information to us. By providing us the personal Information of third party individual(s), you also warrant that the individual(s) is informed of and consents to the terms of this Privacy Policy.

In most instances, it is obligatory for you to provide us with your personal information in order to allow us to satisfy your request or provide you with the service that you have requested for.

However, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from Atlantis.

Access to and Correction of Your Personal Information
You may access your Personal Information by logging-in to your Member Profile. 
We will need your assistance to ensure that Personal Information you provide to us is current, complete and accurate. If there are errors or changes to be made, please contact us and we will work towards either correcting it or discussing alternative actions with you. 
We will not correct your Personal Information upon request of a third party, unless such third party is able to demonstrate that you have provided the authority to such third party to work with us to correct your personal information.